TrueWin Privacy Policy

Last updated: January 2026

This policy sets out what data TrueWin collects, why we collect it, and how we keep it secure. The points are grouped by theme below.

What We Collect and Why

We gather a few categories of data to run the service:

• Account details: name, email, phone number, date of birth and currency.
• Verification data: documents we may request to confirm your identity and age.
• Transaction data: deposits, withdrawals and play history.
• Technical data: device, browser and usage information collected automatically.

We use this to run your account, process payments, verify your identity, prevent fraud, meet legal obligations and improve the service. With your consent, we may also send offers and updates. We process data where it is needed to deliver the service, to satisfy legal requirements, to guard against fraud, or on the basis of your consent, which you can withdraw at any time.

Sharing and Cookies

We share data only where required: with trusted payment and verification providers, with regulators or authorities where the law compels us, and with service partners under confidentiality. We never sell your personal data.

We use cookies and similar technologies to keep you signed in, retain your preferences and understand how the site is used. You can manage cookies from your browser settings.

Security and Retention

We secure your information with encryption and strict access controls. No system is ever entirely secure, but we take appropriate measures to safeguard your data at all times. We keep your data for as long as your account remains active and for any period the law requires after closure, then securely delete or anonymise it.

Your Rights and Policy Changes

You can ask us to:

• Access the personal data we hold about you.
• Correct inaccurate information.
• Delete data where there is no legal reason to keep it.
• Object to or restrict certain processing, including marketing.

To exercise any of these, contact us through Contact & Support. We may revise this policy as the service grows, and the latest version will always live on this page.